Shift (Formerly GetCapital) Review for Potential Borrowers

This review of Shift (formerly GetCapital) will enable you to better comprehend the small business loans industry in Australia and understand where Shift fits into the wider picture of online business lenders. We’ll look into who founded and currently manages Shift, the numerous financing solutions that Shift offers and what differentiates Shift from their competition. Read the following Shift review and learn what they look for in a borrower.

🌐 Website:www.shift.com.au (getcapital.com.au redirects to shift.com.au)
®️ Logo:
📝 ABN:24 149 390 625
📝 Credit License:149 390 625
💰 Loan Amount$25,000 – $1,000,000
⏲️ Loan TermTerm loans available up to 5 years (other solutions available for longer)
💸 Unsecured Loans?Unsecured Loans are Available
⌚ Lender Requirements
  • For term loans, trading for at least 3 years (2 if securing the loan with a property)
  • For an equipment finance facility, businesses are required to have been operating for 2 years.
  • Turnover must be greater $250,000 to access Shift’s products
📃 Required:Complete the application form and provide 6 months of bank statements for loans under $250,000. For working capital loans of over $250,000 Shift requires previous financial statements and a snapshot of your ATO portal.
⏱️ Response Time:24h.
🌝 Easy to Apply:Yes, fully online (expedited application here)

The Nitty-gritty

💌 Online Reviews:Shift has widely positive online ratings. In fact, 98% of customers rate their experience as either excellent or great on Trustpilot. The excellent service and support offered is praised in virtually all Shift / GetCapital reviews.
🏆 Awards and Recognition:
  • Deloitte’s Technology Fast 50 – 2016 – 2019
  • LinkedIn – Top Startups – 2019
  • The Adviser – Best Lender – 2020
  • Financial Review Fast 100 – 2018, 2020
  • The Smart 5 Top 10 – 2018 & 2016
  • “Finnies” FinTech Awards – Excellence in Business Lending – Finalist (Winner announced later in 2021)
💳 Minimal Interest Rates:Rates will vary depending on individual circumstances and the type of funding solution.
⚖️ Advantages
  • Most bespoke financing solution
  • Cash Advance available
  • Line of Credit available
  • Business Overdraft available(with illion Data Solutions)
  • Equipment Financing available
  • Deloitte’s 2018 Tech Award
  • No early repayment fees
  • No drawdown fees
  • Low annual fee
⚖️ Disadvantages
  • Min 9 months in business
  • Min $100,000 annual turnover
⚖️ Compare GetCapitalCompare Shift with 20+ Australian Lenders on Lend.com
Review Table of Contents
Overall Rating: ⭐⭐⭐⭐⭐

GetCapital rebranded under the new name of Shift in October 2021.

The new name provides a more accurate representation of what the business offers today. When GetCapital started in 2014 the functionality was solely as an online lending platform but now Shift helps businesses as a whole in a number of different ways, including trade payments. In fact, they have one of the widest array of business solutions available of any fintech lender in Australia.

What Products do Shift Offer? 

Shift (formerly GetCapital) offers by far the biggest variety of lending solutions amongst Australia’s most recognisable and best rated online lenders.

Shift’s primary products come under three main categories:

  • ‘Business Loans’ which includes standard term loans and a business overdraft.
  • ‘Equipment’ which includes equipment finance, vehicle finance and fit out finance.
  • ‘Payments’ which refers to Shift’s trade account solution, allowing businesses to finance their supplier payments (new in 2021).

Shift also has a section dedicated to ‘Merchants & Payments’ which is in essence further use cases for its trade account solution. Shifts’ merchant and payment services are designed for business. Equipment payment options offer businesses the flexibility to pay for their purchases over time. Trade credit options offer customers of that business an open account to trade with on terms.

Business Terms

Term Loans 

Term Loans are available up to $1,000,000 for a period of up to 3 years. Repayments can be made either weekly or monthly and there are no early repayment fees. There’s also no annual fee or establishment fee with a GetCapital term loan.

Term loans with GetCapital have some of the highest qualifying criteria of any online lender – GetCapital asks that businesses have been running for at least 3 years and have a minimum of $250,000 in annual turnover. Though they will look at businesses who have been operating for at least 2 years if they are able to secure the loan with a property.

Unsecured business loans are available up to $25,000 and loans under $250,000 do not require the loan to be secured by property. For loans between $25,000 to $250,000 a directors guarantee is required. For loans over $250,000 property is required to secure the loan.

Businesses can also access loans up to $250,000 by simply providing account transaction data, loans over $250,000 will need the applicant to send supporting financial statements for their business as well as a copy of their ATO portal.

After 15 weeks, borrowers can benefit from a convenient re-draw option if required, though Shift will conduct another assessment of your business to ensure it is able to repay the loan. Annual percentage rate between 9.95% – 19.95%.

 

Business Overdrafts

Through a unique partnership with illion Data Solutions, customers can link their transaction account with an overdraft provided by Shift for up to $1,000,000. Leveraging on the open banking movement it means customers can have their transaction account with the favoured transactional bank of their choice but not be obliged to use that bank’s business overdraft facilities. Customers can even move their transaction account between providers and retain their Shift overdraft just by updating their new account in the Shift platform. This facility is only available to businesses which have been established for at least 3 years and there is an annual $395 fee. Annual percentage rate between 9.95% – 19.95%.

 

Working Capital Facility

GetCapital’s working capital facility appears to be almost identical to its term loan solution. Operationally, we can’t see how it works any differently. Businesses are still provided with a lump sum of cash and can choose to redraw on their working capital loan after 15 weeks. In this sense the working capital facility works very much as a loan as opposed to a line of credit, in which you would always have access to undrawn funds in your facility.

The major differences between the working capital facility and term loan facility appear to relate to the borrower criteria and some subtle differences in the repayment schedule and fees.

The working capital facility is available to younger businesses – rather than asking that borrowers have been trading for at least 3 years, borrowers who have been operating for at least 12 months are eligible for the GetCapital working capital facility.

Similar to the term loan, no property security or financials are required for working capital loans up to $250,000. Loans are possible up to $1,000,000 but property would be required to secure the loan.

There is no option for monthly repayments under the working capital facility and borrowers must opt for weekly repayments. There is no annual fee or early repayment fees but an establishment fee applies (unlike the term loan).

 

Business Overdrafts

Through a unique partnership with illion Data Solutions customers can link their transaction account with an overdraft provided by Shift for up to $1,000,000. Leveraging on the open banking movement it means customers can have their transaction account with the favoured transactional bank of their choice but not be obliged to use that bank’s business overdraft facilities. Customers can even move their transaction account between providers and retain their Shift overdraft just by updating their new account in the Shift platform. This facility is only available to businesses which have been established for at least 3 years and there is an annual $395 fee.

 

Import Line of Credit

The GetCapital Import Line of Credit is a convenient way for businesses to finance supplier purchases from overseas. There’s no cost to set up the facility and once approved, businesses can easily transact within their approved credit limit. Like loans,r the total size of the facility can be up to $1,000,000. There is then an individual supplier payment limit of $10,000. Businesses are required to have been in operation for at least 3 years (2 with property).

 

Equipment Financing

In addition to its general equipment financing solution, Shift specifically offers ‘Vehicle Financing’ aimed at businesses looking to expand its company fleet and ‘Fitout financing’ perfect for retailers and warehouses that are looking to fit out or update their premises.

FeesAmountTermMin Requirements
General Equipment Financing$499 establishment feeUp to $1,000,000Up to 5 years2+ years in operation
Fitout Financing$499 establishment feeUp to $1,000,000Up to 5 years2+ years in operation
Vehicle Financing$499 establishment feeUp to $1,000,000Up to 5 years2+ years in operation

Manageable ATO debt is considered and, like Shift’s term loans, no financials are required to access Shift’s asset finance products.

 

New in 2021 – Shift Payments

As a payment platform, Shift Payments can be used to pay invoices on more flexible terms. Shift can be used to pay supplier invoices, ATO and utilities. To advance an invoice for the first 14 days, repayment terms are free. Businesses then have the option to extend payment terms up to 90 days with a transaction fee applied. Simply:

  1. Upload the invoice to the Shift Trade platform
  2. Shift pays the invoice directly
  3. Choose payment terms that suit your business

View Full Rating and Summary

 

Company Story

Shift is a lending company that provides business loans and lending solutions to small and medium sized businesses in Australia. As attested to in our product section, they offer a wide range of business loan products (more than any other online business lender we review) that tend to fall into these three categories: flexible business loans, trade finance (for both paying suppliers and receiving payment from business customers), and equipment/vehicle finance.

Shift’s CEO, Jamie Osborn, has more than 20 years of experience in banking – both commercial and investment. Jamie Osborn founded the company back in 2013, and has grown it since then to be a large player in the Australian online lending industry. Their options are all tailored to SMEs, and their business overdraft facility isunique for an online lender.

With the depth of products Shift offers there is no doubt they’re looking to push the boundaries in which Australian Fintech’s compete with the banking industry. Ensuring that whilst small businesses can enjoy easier access to finance so too can midcap companies that can often get caught in no man’s land – in need of more complex financing solutions than SMEs but not necessarily wanting to/able to get this from a bank.

It comes as no surprise then that a lot of Shift’s senior leadership arrived at Shift having held senior banking positions at Westpac, ANZ and Macquarie. Complemented by product and development teams with a Fintech background.

Shift works in partnership with several other financial giants including Alibaba, OFX, Business Rewards and Xero. These partnerships allow them to offer more comprehensive lending services as well as expand their capability to create new products for customers.

Its most integrated partnership is perhaps that with illion Data Solutions. Not only does illion help to provide Shift’s business overdraft facility, they also assist with illion’s frictionless BankStatements technology. 18 months ago, Shift reported about 65% of applications using digital bank statement technology. Since the pandemic, that adoption rate is in excess of 95% in 2021. Showing how easy business loan applications can be done online in the modern age.

GetCapital relaunched as Shift in late 2021 to reflect its expanding suite of lending solutions. Sales Director at Shift, Kristian McCausland commented “GetCapital started as a single product business lender, and has developed over the last few years into a multiproduct offering and a platform based business which enables our customers to transact with us in far more different ways than they previously could.” The new name reflects the increased set of products made directly available to businesses but also its ‘Shift Connect’ platform which is targeted at business loan brokers.

Credibility Score: ⭐⭐⭐⭐⭐ 

View Full Rating and Summary

 

Shift Client Reviews

 In Numbers

– TrustPilot Australia: 427 Reviews, 92% Excellent, 6% Great, <1% Average, <1% Bad 4.8 / 5 Total TrustScore (Excellent)

 

 The Feedback

Over 98% of Shift’s (GetCapital) reviews are positive, with under 21% rating their experience as ‘average’ or ‘bad’. We’ve taken just a couple of the positive Shift (formerly GetCapital) reviews on TrustPilot to best sum up the client experience.

“Very happy with the team and first service helped me save $700 a week very happy would highly recommend.”

“The staff at GetCapital were very helpful, particularly Amy. The process in obtaining funding was a breeze compared to the SLOW process a bank follows. The conditions that are offered are superior to those of their competitors – these following 3 factors made my decision to accept GetCapital’s funding offer;

  1. No drawdown fees
  2. No early repayment fees or penalties & no DD fees.
  3. A low annual fee to keep the L.O.C facility going.

Well done on offering a fair funding solution.”

There are just five reviews which mark the service as bad. The most recent verified bad review refers to Shift rejecting the client because of the loan purpose – quite rightly this should have been established earlier to save the borrower the time in applying. Another bad Shift review is from 2019 and is due to a customer being rejected for a loan, which is very common in the industry.

The other bad review from 2016 relates to a customer who had one very good experience with (the then) GetCapital but then another bad experience as GetCapital deducted their first loan repayment on the day the loan actually went into their account. When the customer didn’t want to pay this, there was then threatening communication from GetCapital explaining the customer was in arrears. There also appeared to be confusion over bank holidays and when charges should be deducted if a bank holiday conflicts with a loan repayment date. This review from 2016 sounds like a system issue and no other user has reported it since. The two bad reviews left in 2021 are vague in their description and do not point to a particular fault.

Shift has responded to these reviews confirming they could not find their account from the details provided and welcomed them to get in touch in order to locate the account (if it is indeed a real review) and explore the issue further. All in all, to have only three verified bad reviews, and two unverified bad reviews, is quite outstanding and they seem like one-off events that may happen very rarely but certainly nothing to put us off.

 

Analysis of Client Reviews:

Shift has hundreds of positive reviews available online for interested borrowers to research. In general, those who reviewed Shift positively or gave them a high score agreed that the product was unique, turnaround time was quick and customer service was excellent. Moreover, there are a number of repeat clients which is the biggest testament to the service Shift provides.

Considering there are over 400 Shift/GetCapital reviews on TrustPilot and the fact that only five of these are bad shows that customers love Shift. If we then consider one of these is from a customer who was rejected for a loan (and these types of complaints are incredibly common in this industry) then it leaves just 2 verified bad reviews. There appear to be some valid points in these reviews and it certainly looks as if Shift had a slip-up with its comms and systems. The system issue was back in 2016 and the fact there has been no further issues related to this subject is positive. Customers can verify their repayment plan with a member of the Shift team, checking when their first payment is due and Shift’s policy should avoid repayment dates conflicting with a bank holiday.

Client Reviews Score: ⭐⭐⭐⭐⭐ 

View Full Rating and Summary

 

shift.com.au Website

Shift.com.au (GetCapital.com.au redirects to Shift) has a highly professional look and feel that you would expect from an industry leader. Immediately you get a feel this is a solution aimed at both mid-sized businesses as well as newer startups.

Customers can easily access information on a wide range of solutions Shift provides. Each product then has an easy to read FAQ section clearly detailing the product capabilities and eligibility criteria.

Visitors are encouraged to call straight through to the Shiftl team or complete some high level information about their business that can be done in under 60 seconds and they’ll receive a call from Shift on the same day.

As a thought leader in the online lending and small business space, Shift also publishes various reports on both the lending and small business sectors in Australia. Including its latest report available now – the SME savings report.

Website Score: ⭐⭐⭐⭐⭐ 

View Full Rating and Summary

 

Shift Loan Compatibility

  • Startup: No, Shift requires that you’ve been operating for at least 3 years to access term loans(2 years for Equipment Finance)
  • Bad credit: No, Shift doesn’t usually approve with bad credit. Manageable ATO debt considered.
  • Sole trader: Yes, Shift works with sole traders.
  • Established business: Yes, Shift works with established businesses.
  • Turnover: Shift requires a minimum annual turnover of $250,000 in order to access its funding solutions

With loans available up to $1,000,000 Shift has the capacity to grant higher loan volumes than the majority of online lenders. In this sense it provides a higher degree of flexibility for larger businesses to seek non-bank lenders. Its lending terms however – a minimum of 3 years in operation and minimum $250,000 annual turnover will exclude some businesses.

Flexibility Score: ⭐⭐⭐⭐ 

View Full Rating and Summary

 

Shift Pricing & Rates

The fee structure you have with Shift will be dependent on the lending solution you choose. What we love most about Shift is that they are transparent with both establishment fees and interest rates.

More often than not, online lenders do not display their minimum and maximum interest rates that they will charge borrowers. The fact Shift is happy to display both a min and max interest rate range on some of its lending solutions shows us they are not looking to shark any prospective borrowers and charge unnecessarily high rates. By displaying their minimum fees it also tells us they know they can compete with the best and feel what they charge is fair for the service they provide.

Pricing for Shift’s products are as follows:

Business Loans
ProductEstablishment FeesInterest Rate (APR)Annual Renewal Fees
Unsecured Small Business LoansNone.9.95% – 19.95%N/A
Working Capital FacilityYes.Based on your business circumstances.N/A
Term LoanNone.9.95% – 19.95%N/A

 

Ongoing Business Facilities
ProductEstablishment FeesInterest Rate (APR)Annual Renewal Fees
Business Overdraft$3959.95% – 19.95%$395
Import Line of Credit$3959.95% – 24.95%$395

 

Asset Finance
ProductEstablishment FeesInterest RateAnnual Renewal Fees
General Equipment Finance$499Based on your business circumstances.None.
Vehicle Finance$499Based on your business circumstances.None.
Fitout Finance$499Based on your business circumstances.None.

 

The fact that there are no establishment fees for Shift’s term loans makes them a great option. However, as their term loans are designed for businesses who have been operating for at least 3 years, only businesses operating for longer than this will be able to benefit.  The ongoing facilities have an annual fee in place but this is very common and at $395 it certainly isn’t extortionate, providing you are getting good use out of the facility.

Pricing Score: ⭐⭐⭐⭐ 

Shift Review Summary
Overall
93%
93%
  • Credibility - 100%
    100%
  • Clients Review - 91%
    91%
  • Website - 95%
    95%
  • Compatibility - 86%
    86%

Editor's Conclusions

Shift (formerly GetCapital) is one of the most recognisable brands in the Australian small business lending industry as the firm has been operating since 2013. Shift has more than 400 reviews online in Australia which is amongst the highest in the industry and virtually all of them are positive (99% to be precise).

Shift really comes into its own for businesses seeking an overdraft or equipment finance. The online application is very easy and the entire process is very straightforward. Shift’s strength is in its variety of lending solutions and its brand power.  It is trusted by companies like the Chinese commerce giant Alibaba, and boasts very good Shift/GetCapital client reviews online. We have no doubt that Shift is one of the lenders you should be inquiring with, if you are seeking a quick business loan.

The minimum requirements are quite high and Shift is definitely not going to take any excessive risks but the variety of financing solutions offered attests to their lending capabilities. As a specialist business lender, Shift believes every business should have the opportunity to reach its full potential without being constrained by capital.

 

Best industries

✓ Retailers (Fit Out Finance)

✓ Building & Trade (Shift Payments)

✓ Wholesalers

 

Return to the top of this Shift review

As always, we hope this Shift (formerly GetCapital) review has helped you to understand the benefits of Shift as a lending provider. For any inaccuracies or simply for more information that you’d like to know please contact us.